FAQs

How can I contact Qubeu?

- You can email us at info@qubeu.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

-Yes

Where do you ship from?

- We ship from warehouses all over the world.

Can I change or cancel my order?

-As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

-We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

-All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

-Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

-If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

-The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

-Please contact us at info@qubeu.com

What if the item(s) I received are defective/incorrect/damaged?

-Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

-All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.



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HOW TO LOCATE A VEHICLE VIN?

  • Look for your car's VIN at the front of the dashboard, on the driver's side of the vehicle. It's easiest to see your VIN from outside the car, looking in through the windshield, at the area where the hood ends and the windshield begins. 
  • Or, look for the VIN on the post of the driver's side door. You'll see this when you open the door and look around the area where the door latches to the car. 

If you can't find the VIN on the car, it should be printed on your insurance cards and your vehicle's title.

HOW TO LOCATE VIN ON A MOTORCYCLE?

  • On the frame: Look for a metal plate or engraved numbers on the motorcycle frame, typically near the steering head.
  • Fork/Steering neck: The VIN can often be found on a metal plate attached to the fork or steering neck area, visible when turning the handlebars.
  • Under the seat: Check under the motorcycle seat; sometimes, the VIN is located on a sticker or a metal plate in this area.
  • On the engine: Some motorcycles may have the VIN stamped or engraved directly onto the engine casing.

  • WHAT INFO DOES A VIN CONTAIN?                        

    Vehicle Identification Number (VIN) is a 17-digit code, comprising capital letters and numbers, that uniquely identifies a vehicle. Each letter and number provides information about your vehicle including :

    • year
    • make
    • model
    • engine size
    • manufacturer        

  • WHAT DOES EACH DIGIT IN A VIN MEAN?

    World Manufacturer Identifier

    The first three digits of a vehicle’s VIN make up the World Manufacturer Identifier (WMI).

    • The 1st digit defines the country of origin or the final point of assembly of your vehicle.
    • The 2nd digit indicates the manufacturer and the region where your vehicle was produced.
    • The 3rd digit, when coupled with the first two digits, indicates your vehicle’s type or manufacturing division.


  • VEHICLE DESCRIPTION SECTION

    Digits in positions 4 through 9 make up the Vehicle Description Section (VDS).

    • 4th through 8th digits describe your vehicle’s model, body type, restraint system, transmission type, and engine code.
    • The 9th digit is the check digit, which is used to detect fraudulent VINs. The number that appears in the ninth position varies and is based on a mathematical formula developed by the U.S. Department of Transportation.


    VEHICLE IDENTIFIER SECTION

    Digits in positions 10 through 17 make up the Vehicle Identifier Section (VIS).

    • The 10th digit indicates the year, which only applies to vehicles built in or after 1981 since the VIN format was not standardized until that year.

VIN TO YEAR CHART